Northland Regional Council’s role is to care for and protect Taitokerau Northland's environment and communities. Does that resonate with you? 

Ko te aha ā mātou mahi?  / What work do we do?

We work together with tangata whenua and communities to care for the incredible environment and many communities in our rohe, matching our skills and resources with the visions and aspirations of our people. We work to protect and restore healthy waters and our native taonga, through meaningful partnerships with tangata whenua and communities, and to build more resilient and adaptable communities in a changing climate. Here at Te Kaunihera ā rohe o Taitokerau | NRC, your mahi makes a real difference to our communities.

Toitū te whenua, toitū te moana, toitū te tangata. If the land is well, if the sea is well, the people will thrive.    

Te āheinga / The opportunity

Are you passionate about making a meaningful difference in the lives of Northlanders? Join our team as a Transport Operations and Contracts Officer, where you’ll play an important role in supporting and improving public transport across Taitokerau Northland. 

In this varied and hands-on role, you’ll be at the centre of delivering reliable, efficient, and customer-focused public transport services. You will oversee the day-to-day operation of key services including CityLink, SchoolLink, and BusLink, ensuring they meet contractual requirements and consistently deliver a high standard of service. From managing the Bee Card ticketing system and associated platforms to overseeing the Rose Street Bus Terminus and its contracts, you’ll play a vital role in keeping services running smoothly and customers well supported. You will also respond to public enquiries and feedback in a fast-paced environment, helping to enhance customer experience and grow patronage across the network.

Alongside operational delivery, you’ll contribute to the effective management of transport contracts, working closely with bus operators to monitor performance, resolve issues, and support contract renewals and retendering processes. You’ll maintain regular engagement with operators through site visits and operational check-ins, while also monitoring fare revenue and carrying out health and safety audits.

This role includes a strong administrative and analytical component, where you will maintain accurate records, prepare reports, and provide monthly data analysis on service performance and trends to inform planning and continuous improvement. If you thrive on variety, enjoy building strong working relationships, and are passionate about delivering high-quality public services, we’d love to hear from you.

He kōrero mōu / About you

We are looking for someone who can bring the following skills, knowledge, personal qualities and experience to our diverse team: 

• Qualification in a relevant discipline is desired. 
• Minimum 2 years’ experience in contract management, ideally with experience in a hands-on operational environment. A background in passenger transport would be desirable but not essential.
• Strong community networking and engagement skills with the ability to be innovative around engagement processes.  
• Displays cultural empathy and awareness. 
• Confident using Microsoft Office (Word, Excel, Outlook). 
• Comfortable working with digital systems and platforms. 

Ko te aha ngā painga o te mahi kei konei? / What are the benefits of working here?

Just as you care about your community and environment, NRC cares about you and your wellbeing. Our organisation celebrates collective efforts and achievements and recognises every individual for their contributions and dedication to their mahi.    

We understand the importance of flexibility, so we’re committed to alternative working arrangements for our staff. We offer a range of flexible work arrangements to suit our people’s varied lifestyles, commitments and cultural needs.

Tono mai / Apply

The mahi we do really makes a difference, so if you are motivated to help nurture our region’s taiao, we are keen to learn more about you. Want to have a kōrero with us first, or just need more information? If so, contact our Transport Manager, Chris Powell (chrisp@nrc.govt.nz). To view the job description, visit our careers site where the following link will work: JD: Transport Operations and Contracts Officer

Applications close on 7 June 2026

We review applications as they are received. Apply online now, as the close date may change. Please note that we do not accept email applications.

Applicants for this position should have NZ residency/citizenship, or a valid NZ work visa.